QUESTÃO CERTA: A modelagem de processos é feita por meio de duas grandes atividades intituladas. As is e To be.
QUESTÃO CERTA: A metodologia de modelagem de processos é uma forma de direcionar os esforços de análise, partindo do levantamento do estado atual (as-is) até a proposição da implementação mais adequada (to be).
QUESTÃO CERTA: O espaço de melhoria de um processo corresponde à diferença entre a situação atual (as is) e a situação desejada (to be).
QUESTÃO CERTA: A fase de desenho de processos envolve a criação do modelo futuro dos processos de negócio (“TO-BE”) com a concepção de novos processos e a especificação de como esses funcionarão.
QUESTÃO CERTA: Em um Projeto de Melhoria de Processos de Negócio, os diagramas de AS-IS são elaborados na etapa de: modelagem de processos.Parte superior do formulário
QUESTÃO ERRADA: Para a construção da Qualidade Total, utilizam-se os modelos “as is” (como está) e “to be” (como será) para o diagnóstico de problemas e modelagem organizacional, respectivamente.
O erro é que tanto o “as is” quanto o “to be” fazem parte da modelagem de processos e não para diagnóstico de problemas.
QUESTÃO CERTA: Um Analista de Sistemas da Prefeitura de Teresina deve modelar alguns processos, pela primeira vez, para fazer a análise desses processos. Após a modelagem ele deverá obter requisitos de melhoria junto aos stakeholders
QUESTÃO CERTA: Durante a fase de desenho de processos (To be), é essencial utilizar o conhecimento gerado pela análise de processos.
As is – situação atual do processo
To be- situação futura do processo (desenho de processos)
CEBRASPE (2021):
QUESTÃO CERTA: De acordo com a metodologia de gestão de processos da Apex-Brasil, a ferramenta de gestão de processos apropriada para desenhar o fluxo do processo em sua versão atual denomina-se: processo atual (as is).
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